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Terms and Conditions

Last updated: November 25 2025

1. Agreement

Welcome to Faqify. These Terms & Conditions (“Terms”) govern your access to and use of the Faqify services, software and website (collectively, the “Service”) provided by [Insert Company Name], a company registered in Australia (“we,” “us,” “our”).
By (a) registering for an account, (b) accessing the Service, or (c) using any portion of the Service, you (“you,” “User,” “Customer”) agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

2. Services

2.1 Service Description
Faqify uses AI-powered tools to automate generation and updating of knowledge-base / FAQ content for organisations by analysing historical support tickets, emails, conversations and other content.
2.2 Account & Access
You shall:

  • Provide accurate, current and complete registration information.
  • Keep your account credentials secure and notify us of any unauthorised access.
  • Be responsible for all activities that occur under your account.
    2.3 Usage Limits & Plans
    Your access to the Service may be subject to subscription, usage, plan limits, pricing, features and upgrade options as described on our website. We may modify features, plans or pricing at our discretion (subject to providing notice, as required by law).

3. User Responsibilities

3.1 You will use the Service in compliance with all applicable laws, including in Victoria and Australia.
3.2 You will not use the Service in a way that:

  • violates any person’s rights (privacy, intellectual property, etc.);
  • infringes third-party rights;
  • introduces malicious software, viruses, or otherwise impair the security or operation of the Service;
  • uses the Service for unlawful, abusive or fraudulent activity.
    3.3 You are responsible for the accuracy and legality of any data or content you upload or supply to the Service. You must ensure any data is either your own or you have all required rights and consents.
    3.4 You agree to comply with our acceptable use policy (if any), and cooperate with us in investigations of suspected breaches.

4. Intellectual Property

4.1 Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes.
4.2 We (and/or our licensors) retain all intellectual property rights in the Service, underlying software, algorithms, content, documentation and any enhancements or modifications thereof.
4.3 You retain ownership of any data and content you submit to the Service (“Your Content”). You grant us a licence to process, analyse, store and use Your Content for providing the Service, improving the Service and generating de-identified or aggregated metrics.
4.4 You warrant that Your Content and your use of the Service will not infringe any third-party intellectual property or other rights.

5. Privacy & Data Handling

5.1 Our Privacy Policy applies to the Service and forms part of these Terms. [Link to your Privacy Policy]
5.2 Unless you explicitly provide personally identifiable information (PII), the Service is designed to operate using de-identified and aggregated data by default and we do not store PII unless necessary or requested.
5.3 You acknowledge and authorise us to collect, process, store, use and transfer freely (including across borders) de-identified and aggregated data derived from your use of the Service.
5.4 If any personal information is collected or processed, we will handle it in accordance with applicable Australian privacy laws (including the Privacy Act 1988 (Cth) and, if relevant, the Privacy and Data Protection Act 2014 (Vic)).

6. Fees, Payment & Billing

6.1 You agree to pay all fees for subscription plans or other services (“Fees”) as described on our website or in your ordering document.
6.2 Unless otherwise stated, all fees are exclusive of GST or any other applicable taxes. You are responsible for paying any tax obligations.
6.3 We may use a payment provider or gateway; you authorise us to charge your payment method.
6.4 Late payment may result in suspension or termination of your access to the Service.
6.5 We may change pricing or Fees (with reasonable notice) and you will be bound by the changed pricing for renewals unless you provide notice of termination before renewal.

7. Term, Renewal & Termination

7.1 Term: These Terms commence when you first access or use the Service and continue until terminated as set out below.
7.2 Renewal: Unless otherwise agreed, subscriptions automatically renew at the end of each term.
7.3 Termination by you: You may terminate your subscription at any time by notifying us; however, you are responsible for any Fees due up to termination.
7.4 Termination by us: We may suspend or terminate your access if you breach these Terms, fail to pay Fees, or engage in prohibited use. We may also terminate for our convenience with notice.
7.5 Effects of termination: Upon termination or expiration:

  • Your access will cease;
  • We may delete or archive your data according to our data retention policies;
  • Termination will not relieve you of obligations arising prior to termination (including unpaid Fees and liabilities).

8. Warranties & Disclaimers

8.1 You warrant that you have the legal capacity to enter into these Terms and that your use of the Service will comply with all applicable laws and rights of third-parties.
8.2 Disclaimer: The Service is provided “as is” and “as available”, to the maximum extent permitted by law. We disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, accuracy or reliability of results.
8.3 We do not warrant that the Service will meet your specific requirements, operate without interruption, error, or that results will be accurate or complete.
8.4 You assume full responsibility for decisions, actions, or results arising from use of the Service. You should verify outputs and content produced via the Service.

9. Limitation of Liability

9.1 Subject to statutory rights which cannot be excluded or limited, our total liability to you for all claims under or relating to these Terms or the Service shall be limited to the total Fees you have paid in the 12 months immediately preceding the claim (or AUD 1,000 if that is greater).
9.2 We shall not be liable for:

  • indirect, special, incidental, consequential or punitive loss or damage (including lost profits, lost business opportunities, or loss of data);
  • any claim based on events beyond our reasonable control;
  • any claim to the extent caused by your misuse of the Service or your negligence.
    9.3 Nothing in these Terms excludes or limits liability which cannot be excluded by law (for example, liability for death or personal injury caused by our negligence).

10. Indemnity

You agree to indemnify, defend and hold us and our officers, directors, employees and agents harmless from any claim, loss, liability, cost or expense (including legal fees) arising out of or related to:

  • your use of the Service or breach of these Terms;
  • your Content, your users’ content or your violation of applicable laws or third-party rights;
  • any modification you make to the Service that is not authorised by us.

11. Modifications to Service & Terms

We reserve the right at any time to modify or discontinue (temporarily or permanently) the Service or any feature thereof. We will try to give notice of significant changes.
We may also amend these Terms from time to time; such changes will be effective upon posting the revised Terms on our website and your continued use of the Service constitutes acceptance. You should review the Terms periodically.

12. Third-Party Services & Open-Source Components

12.1 The Service may integrate with or rely on third-party services, libraries or open-source software. Your use of those third-party services may be subject to separate terms and conditions.
12.2 You are responsible for ensuring compliance with any third-party terms where applicable.

13. Confidentiality

Each party shall treat as confidential all information disclosed by the other party in connection with these Terms that is designated as confidential (or which a reasonable person would consider confidential) and shall not disclose it to any third party without the disclosing party’s prior written consent—except to the extent required by law. The confidentiality obligation continues for a period of three (3) years after disclosure.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria in respect of any dispute arising under or in connection with these Terms.

15. General Provisions

15.1 Entire Agreement: These Terms, together with the Privacy Policy, any ordering documents, plan descriptions or other terms we publish constitute the entire agreement between you and us regarding the Service.
15.2 Severability: If any provision is held invalid or unenforceable, that provision shall be interpreted to reflect the parties’ intention and the remainder of the Terms shall remain in force.
15.3 Waiver: No waiver by us of any breach or default shall be deemed a waiver of any subsequent breach or default.
15.4 Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or delegate our rights and obligations with notice to you.
15.5 Notices: We may provide notice to you via email, via your account, or by posting on our website. You accept that notices given in this way are considered effective.

Contact Information

If you have any questions about these Terms or the Service, you may contact us:
Email: security@faqify.ai
Address: Suite 328/11 Wilson St, South Yarra VIC 3141, Australia
Business Name: Gravity CX Group, ABN 32 687 217 723