Turn Past Conversations Into Future Answers
faqify continuously updates your support content based on real interactions, so customers always find the right answer.
Integrate with your stack
Results You Can Expect
Real Impact With Auto-Generated Knowledge.
Help Center That Updates Itself
faqify continuously generates and refreshes your help content by analyzing historical support tickets, emails, and conversations, so it's always aligned with your latest product and customer needs.
Fewer Outdated or Confusing Articles
Because your knowledge base evolves from real interactions, irrelevant or stale content disappears. Customers get accurate answers without digging through old information.
No More Manual Article Writing
Stop chasing every product change or update. faqify eliminates tedious editing by automatically turning conversations into updated documentation.
Before vs After Faqify
Manual Work
With Faqify
Finding Content Gaps
20hr/mth
Manual Analysis: Requires reading thousands of tickets to find missing topics.
0hr/mth
Auto-Detection: AI instantly scans conversations to flag missing answers.
Writing Articles
~2hr/article
Slow Drafting: Writing, formatting, and researching one article takes hours.
5mins/review
Instant Generation: AI turns solved tickets into structured drafts instantly.
Maintenance
12+mth/old
Always Outdated: Static docs stale quickly; requires constant manual updates.
0mth/old
Self-Updating: Content continuously refreshes based on new support interactions.
Ticket Deflection
5%
Repetitive Loops: Agents waste time answering the same questions repeatedly.
30%
High Deflection: Customers find accurate answers themselves, reducing tickets.
Faqify saves the average team 100+ hours per month by turning manual maintenance into automated intelligence.
From raw data to published article
How It Works
Take control of your workflow step-by-step with smart tools, actionable insights, and seamless collaboration
Connect Your Sources
Seamlessly integrate with Zendesk, Intercom, and over 30+ ticketing platforms. Or manually upload files. Faqify automatically ingest in historical and ongoing customer interactions to build your knowledge base.
Connect Your Sources
Seamlessly integrate with Zendesk, Intercom, and over 30+ ticketing platforms. Or manually upload files. Faqify automatically ingest in historical and ongoing customer interactions to build your knowledge base.
Automatic Article Generation
Faqify automatically drafts structured, accurate help articles based on your support data. Each article includes clear explanations, step-by-step solutions, and relevant examples from real customer interactions.
Automatic Article Generation
Faqify automatically drafts structured, accurate help articles based on your support data. Each article includes clear explanations, step-by-step solutions, and relevant examples from real customer interactions.
Publish & Sync
Review and approve generated articles with a single click. Publish approved article to your help center with a single click. Built-in version tracking ensures your articles evolve as your product and customer needs change.
Publish & Sync
Review and approve generated articles with a single click. Publish approved article to your help center with a single click. Built-in version tracking ensures your articles evolve as your product and customer needs change.
Eliminate Common Pain Points
Without faqify, those are common problems you might be facing on a day to day basis.
Endless Ticket Loops
Support teams spend hours resolving repeat questions that should have been answered in your help center.
Outdated Content
Static docs quickly become irrelevant as your product evolves, causing user frustration and trust loss.
Wasted Team Time
Valuable hours are lost chasing every product change and manually editing documentation.
Integrate with your tech stack
Connect with your favorite tools and platforms for faqify to ingest historical conversation and learn on an ongoing basis to keep your content up to date.
Frequently asked questions
How does Faqify automatically generate help articles from my support data?
Faqify connects to your existing support channels like Zendesk, Intercom, and many other platforms through secure integrations. Our AI analyzes your historical and ongoing customer conversations, tickets, and support interactions to identify common questions and solutions.
It then automatically drafts structured, accurate help articles that include clear explanations, step-by-step solutions, and relevant examples from real customer interactions. All personal identifiable information is automatically removed during processing to ensure privacy and compliance.
Can I review and edit the AI-generated articles before publishing?
Absolutely! Faqify gives you complete control over your content. You can review, edit, and approve all AI-generated articles before they're published to your help center.
The platform includes a built-in editor where you can refine the content, adjust the tone to match your brand voice, and ensure accuracy. You can also publish each article to your favourite knowledge base. Built-in version tracking ensures your articles evolve as your product and customer needs change.
Can I upload file manually in Faqify?
Yes. You can upload files directly to Faqify to create knowledge articles.Supported file formats:
- Documents: PDF, Word (.doc, .docx), PowerPoint (.ppt, .pptx)
- Spreadsheets: Excel (.xlsx, .xls), CSV
- Images: PNG, JPG, JPEG, GIF, BMP, SVG, WebP
You can upload multiple files at once using the drag-and-drop interface. Your files are processed into AI-generated knowledge articles that you can review, edit, and publish.